Date of Update: June 7th, 2017
User's Acknowledgment and Acceptance of Terms
Overview of our Services
To ensure the quality of the Auxilio365 experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away remaining on your account, but you are more than free to refer your friends, family and loved ones to Auxilio365—they'll love you and so will we. Your Auxilio365 account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
Auxilio365 does not have plans or contract. We have a pre-plan system, you pay for the hours you need and replenish your account as you see fit. Any unused hours will carry from month to month until they are used. However, you will not be refunded for any unused hours, if you decide to cancel your account.
Auxilio365 charges for virtual services in 30 minute increments. For example, if you have a project that takes of our virtual professionals 2 hours and 45 minutes to complete, you will be charged for 3 hours of service. This process is non-negotiable.
Any agreement or attempted agreement between client and virtual professional, in connection with Auxilio365 services, requiring that payment be made outside of Auxilio365 shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted via our website (www.Auxilio365Work) or email. Please send your requests individually: this means that each communication you have with Virtual Professional should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you complete a separate form via the website, or create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact us by telephone or email us at info@Auxilio365Work.com. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Professional creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), Auxilio365 grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. Auxilio365 owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that Auxilio365 will not disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by Auxilio365 to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to Auxilio365 or a Virtual Professional that you reasonably expect Auxilio365 to keep secret, including your personal information (i.e., your name, address, contact information, credit card information and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by Auxilio365 or a Virtual Professional; (2) was or becomes available to Auxilio365 or a Virtual Professional on a non-confidential basis prior to your disclosure of the information to Auxilio365 or a Virtual Professional; (3) is independently developed by Auxilio365 or a Virtual Professional without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect Auxilio365 rights or property, or the rights or property of Virtual Professional or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Professional completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know Virtual Professional do this better than anyone else. However, if we give your information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally or morally — we're sorry!
If you leave us, we'll miss you dearly but we won't hold you back. Accounts with Auxilio365 can be canceled at any time, though we are unable to prorate cancellations or refund due to unused time. All cancellation requests will go into effect at the end of your current monthly subscription. To cancel, just email us at info@Auxilio365.com and ask us to cancel your subscription.
Termination of Service
In darker news, we reserve the right to terminate the service of an Auxilio365 client at any time — for any reason. Should this occur, we will give you a refund any unused hours for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
1. If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
2. If the client is abusive to his/her Virtual Professional or any other Auxilio365 team member
Auxilio365 Terms of Service Non-solicitation Provision
I acknowledge that Auxilio365 has made substantial investments in recruiting, training and matching skilled Auxilio365 Virtual Professionals with each of its members including me, and that Auxilio365 has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Auxilio365 has agreements with Virtual Professionals that protect this interest by requiring that Virtual Professionals obtain Auxilio365 prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Auxilio365 client to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that upon my termination of my relationship with Auxilio365 for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Auxilio365 Virtual Professional who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Auxilio365 to leave his or her employment with Auxilio365 and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Auxilio365 Virtual Professional accepting an engagement with me directly or indirectly without Auxilio365 consent, I agree to pay Auxilio365 as liquidated damages reasonably calculated to compensate Auxilio365 for its lost investments and not as a penalty of any kind, a one-time fee equivalent to 12 hours of Auxilio365 services.